Terms and Conditions

The Muntham Apartments and Town House  - Terms and Conditions



Adam Millward and Grant Chapman are the owners of the property referred to below as  “the Owners”. Clients applying to book a property are referred to as “the Tenants.” The names of all those who will be occupying the property during the period of booking must be specified on the “Booking Form or the check in form”. Any contract is between the Tenants and the Owners, who are responsible for providing the property to the Tenant in the appropriate condition. The names and addresses of the Owners can be provided on request. Owners may employ a caretaker or property manager to maintain the property, “the Representative”. The names of the “Representative” can be provided on request where applicable.

Booking Confirmation:

Bookings are not confirmed until written confirmation has been sent to the Tenant by the Agent and the deposit paid.


If a direct booking is made with the agent it must be accompanied by a deposit equal to 30% of the rent. If a booking is made less than 30 days before the start of the holiday, the full rent must be paid at the time of booking. Once the booking is accepted in writing by the Agents, the Tenants are liable for the balance of the payment of rent, plus any additional charges 30 days before the start of the tenancy. All payments are non-refundable. Any changes in the rate will be adjusted on arrival. Payment may be made by bank transfer, debit or credit card or cash by registered post. Any charges raised against the Agents by their bank for handling any form of payment, or charges for dishonoured cheques, or charges for overseas transfers, will be passed onto the Tenants who are liable to reimburse the Agents within 7 days of notification of same. Bookings made via third party online travel agents such as Late Rooms or Booking.com are subject to their terms and conditions with regards payments.


Alterations to confirmed bookings may be subject to a £25 administration charge.


Once the owners have sent confirmation of your booking the balance is due 30 days prior to arrival. Should you cancel your booking after this period the balance will still be due though if we rebook the property we may be able to refund part or all of your balance. For the purposes of cancellation we shall take 3pm as the time of arrival for the booking. For bookings made through third party online booking agents, their cancellation terms and conditions will apply. 
Special terms regarding Covid 19: Should there be a return to a general lockdown or the reimposition of travel restrictions by the Government we will allow deferral of bookings by up to 12 months or cancellation with refund as we have done in the first lockdown. In the absence of a general lockdown/ general travel restrictions our normal terms will apply and we strongly recommend taking our Booking protect Refund Protection which will specifically cover Covid 19 illness from the person travelling or a close family member.


Arrival & Departure Times/Key Collection:

Check in time commences from 3.00pm onwards until 8pm and the tenancy ends at 10.00am on the day of departure. We ask that keys to the apartment are left on the Living Room coffee table. It’s requested that estimated arrival times are confirmed at least 24 hours before arrival and arrangements for the tenant to be met for key collection will be confirmed then. Unless previously agreed in writing, a late check out fee of £25 may apply if departure takes place after 10.am

Lost Keys:

A charge of £120 will be made for replacement of lost keys.

Special Requests:

Guests who have special requirements are asked to make us aware of them at the time of booking to ensure that we can address them or make an honest assessment of the suitability of the accommodation.


We are happy to accommodate pets in the ground floor apartments or in “The Town house”. Pets are not allowed in the bedrooms and should never be left unattended in the apartments. Tenants are responsible for their pets and if they cause annoyance or danger to other guests the tenancy will be terminated without notice or refund. Tenants are fully liable for any damage caused by their animal.


Bed Linen is included in the price, and beds will be made up on arrival. Towels (not beach towels) are included. Bedding changes will be made for stays over 7 nights.

Utility costs:

All water and central heating costs are included in the price.


All of the apartments are strictly non-smoking. Any additional cleaning or damage charges incurred as a result of smoking in a property will be invoiced to you as per “Damage to Property” below. Charges will also be made in the event the property is unable to be re-let. Smoking is permitted in the grounds of the building. Please note that no candles or items with naked flames are permitted in the apartment.


One parking space per apartment is allocated in the car park.

Condition of Property / Inventory:

Before you arrive your property will have been cleaned and the inventory checked. Discrepancies and any damage found should be reported within 24 hours of arrival to the Owners or their Representative, the inventory will otherwise be deemed to be correct. Losses, damage or any cleaning necessary over and above normal servicing, will be invoiced to you on or as soon after departure as possible. By accepting our terms and conditions you explicitly authorise us to deduct payment for these from your credit card or debit card.

Brochure Descriptions:

The Agents reserve the right to amend prices quoted in the brochure, due to errors or omissions, or changes in fuel or tax rates. Photographs of the interiors of properties are representative only and interiors may vary. Changes to external premises or facilities described in the brochure or changes to availability of properties are outside of our control and cannot be relied upon absolutely. The Agents and Owners take no responsibility for noise or nuisance resulting from third party activity over which they have no control. Tenants are responsible for ensuring the property is suitable for their needs prior to booking.

Damage to Property:

The Tenant is liable for the full cost of any damage caused to or within the property during the letting. By accepting these terms and conditions you agree to us taking payment for any damages from your Credit or Debit Card up to the value of £500. The Tenant acknowledges that this does not limit their liability for damages in excess of this amount. The cost of any damage will be invoiced to the Tenant on or as soon after departure as possible by the Agent, the Owner or their Representative.

The Tenancy:

The Tenancy confers upon the Tenants the right to occupy for a holiday within the meaning of schedule 1, Paragraph 9 of the Housing Act 1988. The Tenants agree: (a) To pay for any losses or damage to the property however caused (reasonable wear and tear excepted). (b) To take good care of the property and leave it in a clean and tidy condition at the end of the tenancy. (c) To permit the Owners, their Representative and the Agents reasonable access to the property. (d) Not to part with possession of the property or share it except with members of the party as shown on the booking form. In no circumstances may the number of people exceed the stipulated description. A cot may only be occupied by a child aged 24 months or less. (e) Not to cause an annoyance or become a nuisance to occupants of adjoining premises. (f) Not to use the property for any commercial purposes. In the event of breach of these terms and conditions the Tenants may be required to leave the property during the period of the booking without compensation. (g) Where additional facilities such as a telephone or broadband are provided the Tenants agree not to make unreasonable use of these facilities. Tenants agree that where use is deemed as unreasonable by the Agents, the Owner or the Representative, this will be invoiced to them on departure as per “Damage to Property” above.

Size & Party:

The maximum number of people allowed to occupy the property is two unless specific permission is given by the owners. The Tenants’ right to occupy the property may be forfeited without compensation, or an additional charged levied, if: (a) more people or guests than specified on the Booking Form and/or the number the Property holds, attempt to take up occupation; (b) Overnight guests are entertained without the Owner’s express permission; (c) Any activity is undertaken which may cause unreasonable damage, noise or disturbance.


The owners do not accept liability for any act, neglect or default on the part of any person not within their employ, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property, which the Tenants or anyone connected with the letting may incur. The Agents reserve the right to provide alternative accommodation/s or cancel owing to unforeseen circumstances beyond our control. If for any reason beyond the Owner’s control the property is not available on the date booked (owing to fire damage for example) or the Agents deem the property as unsuitable for holiday letting, all rent and charges paid in advance by the Tenants will be refunded in full, but the Tenants shall have no further claim against the Owners or Agents. Disclaimer: All properties are used at your own risk. Special care must be taken by Tenants at properties where there is a swimming pool, balcony or elevated terrace which are used at your own risk. Parents should ensure that their children are supervised in such areas at all times.

Authority to Sign:

The person making the booking certifies that he or she is authorised to agree the Terms and Conditions on behalf of all persons included in the party, including those substituted or included at a later date. He or she agrees to take responsibility for the party occupying the property.

Governing Law & Jurisdiction:

The contract is deemed to have been made at The Muntham Apartments, Barrington Road Torquay TQ1 1SG. The validity, construction and performance of this Agreement shall be governed by English Law. The Tenants submit to the exclusive jurisdiction of the English courts.


All complaints must be notified to the Owner or their Representative immediately to ensure sufficient time is given to investigate and/or take the necessary remedial action. For the avoidance of any doubt any problems which are apparent to you upon arrival at the property must be notified within 24 hours of arrival. Compensation will not be offered where the Tenants have denied the Agents, the Owners or their Representative the opportunity to rectify matters during the stay.